MOHAMMED KHALID
Highly Organized Administrative & Client Relations Professional
Maiduguri, NG.About
Highly dedicated and detail-oriented professional with an HND in Marketing and diverse experience in administrative support, logistics, customer service, and finance. Eager to leverage strong organizational, communication, and problem-solving skills to contribute significantly to organizational growth and operational efficiency. Proven ability to manage complex schedules, streamline processes, and enhance client satisfaction in fast-paced environments.
Work
Peacebuilding and livelihood Restoration Initiative
|Admin Assistant
Maiduguri, Borno State, Nigeria
→
Summary
Managed administrative operations and client services, ensuring efficient scheduling, accurate record-keeping, and secure information management for a peacebuilding initiative.
Highlights
Streamlined scheduling for fitness classes and therapy sessions, enhancing client access and optimizing resource allocation.
Provided essential details and tailored recommendations to over 50 potential clients monthly, resulting in improved service uptake.
Maintained meticulous client records, ensuring 100% data accuracy and compliance with confidentiality protocols.
Managed front desk operations, verifying orders and ensuring timely availability of necessary supplies to support daily activities.
Alerted management to potential security issues, contributing to a safer environment for staff and clients.
Plan International
|Logistics Assistant
Maiduguri, Borno State, Nigeria
→
Summary
Oversaw comprehensive logistics operations, from receiving and verifying deliveries to preparing client orders and maintaining facility standards for a humanitarian organization.
Highlights
Managed daily receipt and inspection of 50+ deliveries, ensuring 99% accuracy in stock verification against delivery notes.
Implemented efficient unpacking and shelving procedures, optimizing warehouse organization and accessibility for inventory.
Coordinated the preparation and loading of 20+ client orders daily, achieving efficient dispatch and reducing processing time by 15%.
Maintained a clean, sanitary, and well-organized facility, ensuring compliance with operational standards and safety regulations.
Reported all breakages and spills promptly, minimizing loss and ensuring quick resolution of logistical issues.
MTN
|Customer Service Representative
Maiduguri, Borno State, Nigeria
→
Summary
Delivered exceptional customer service, managed inquiries, resolved complaints, and led a team of junior representatives to ensure high customer satisfaction.
Highlights
Resolved an average of 30+ customer inquiries daily across multiple channels, maintaining a 90% customer satisfaction rate.
Managed and resolved complex customer complaints, transforming negative experiences into positive outcomes through effective communication.
Provided comprehensive product knowledge to customers, processing orders, forms, and applications accurately and efficiently.
Maintained meticulous records of customer interactions and transactions, improving data integrity and facilitating informed decision-making.
Led and mentored a team of 5 junior customer service representatives, enhancing team performance and overall service quality.
Medicines' sans Frontiers (Swiss)
|Finance Assistant
Maiduguri, Borno State, Nigeria
→
Summary
Supported financial operations through accurate data entry, invoice processing, and bank reconciliations, ensuring compliance and data integrity for an international NGO.
Highlights
Processed an average of 100+ financial transactions weekly, ensuring 98% accuracy in accounting software entries.
Managed and processed invoices, purchase orders, and expense reports, contributing to timely financial settlements.
Assisted in the preparation of financial statements and reports, providing critical data for management review.
Reconciled multiple bank accounts monthly, identifying and resolving discrepancies to ensure financial data integrity.
Supported the coordination of audits and financial assessments, ensuring compliance with organizational policies and procedures.
Education
Ramat Polytechnic Maiduguri
→
Higher National Diploma
Marketing
Unspecified
→
Senior Secondary School Examination (SSCE)
General Studies
Ramat Polytechnic Maiduguri
→
National Diploma
Marketing
Unspecified
→
Diploma
Computer
Unspecified
→
First School Leaving Certificate (FSLC)
General Studies
Languages
English
Kanuri
Hausa
Certificates
NYSC Certificate
Issued By
National Youth Service Corps
Skills
Administrative Support
Detail-oriented, Organizational Skills, Confidentiality, Reporting Skills, Scheduling, Record Keeping, Supply Chain Management.
Customer Service & Relations
Excellent Communication, Interpersonal Skills, Intercultural Skills, Customer Inquiry Resolution, Complaint Resolution, Customer Satisfaction, Team Management.
Logistics & Operations
Delivery Verification, Stock Handling, Order Preparation, Facility Management, Inventory Management.
Financial Administration
Data Entry, Financial Transactions, Invoice Processing, Purchase Orders, Expense Reports, Bank Reconciliation, Audit Support.
Computer Proficiency
MS-Office, Internet Browsing, Networking, Accounting Software.
Strategic & Conceptual Skills
Conceptualization, Innovation, Planning, Execution of Ideas, Problem-Solving, Independent Work.
Training & Development
Teaching Skills, Advanced Digital Marketing, GARP Financial Risk Managerial Training, Emergency Response/Access Control.
References
Alhaji Abubakar
Federal Ministry of Power Work's and Housing, Land Federal Secretariat Complex Borno State. Staff. 07080999643
Bashir Mohammed
Mad Energy Nigeria limited. Staff. 08030429959
Abubakar Ahmad Deribe
Borno State Universal Basic Education SUBEB. Permanent secretary II. yawoye@yohoo.com. 08181277777